By HMG
Today, Holston Medical Group announced the addition of Clearwave patient experience (PX) technology, which includes online appointment scheduling, appointment reminders, registration, and kiosk check-in to its offices to streamline administrative processes and improve the patient experience. The rollout of these tools supports HMG’s ability to exceed all expectations for accessibility, convenience, and cost-effectiveness in the patient journey. Full implementation across most of HMG’s service areas is expected in October.
“Holston Medical Group strives to meet patients where they are and supports their preferences to ensure a satisfying, high-quality healthcare experience. Patients can use technology to simplify other areas of their everyday lives, and we want the care they receive with HMG to feel just as easy to access,” said Samantha Sizemore, chief operations officer at HMG. “HMG’s investment in patient experience tools is the most recent example of our dedication to providing a personalized healthcare experience.”
As demographics shift and more digital-first patients manage their family’s health, demand has grown to engage healthcare providers online. While HMG’s front office and call center teams will remain a reliable resource to support patient needs, new online scheduling, registration, and kiosk check-in will act as a convenient alternative for:
- Controlling booking, canceling, and rescheduling appointments
- Filling out health information securely from home
- Minimizing check-in time upon appointment arrival
- Easing staff workloads to support more personalized in-office interactions
“As a primary care physician, it’s important to me that patients can easily access the care they need when they need it most,” said Kevin Metzger, DO, HMG primary care and sports medicine physician. “Accessing healthcare should not be difficult. Whether you’re an existing HMG patient or want to become a new one, we want to remove as many barriers as possible so you can come to HMG to receive your care.”
HMG continually strives to improve all aspects of the healthcare journey to ensure the delivery of high-quality, cost-effective care that exceeds expectations. The introduction of Clearwave PX technology is the latest example of efforts to meet this goal. Patients will continue to be notified and provided with details as offices complete the technology’s implementation.
For more information about HMG’s online scheduling, registration, and kiosk options, call 877-464-1213.